Privacy Policy

This Privacy Policy describes how Dions ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at eatdions.click, place orders, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

1. About Us

Dions is a food business operating in the United States. We are dedicated to providing our customers with high-quality food products and an exceptional dining and ordering experience. Below are our contact details for all privacy-related inquiries:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at eatdions.click and any related subdomains
• Online food ordering and delivery services
• Customer support communications via email, phone, or chat
• Marketing communications, newsletters, and promotional campaigns
• Loyalty programs, surveys, contests, or promotions
• Any other interactions you have with us online or offline

This policy does not apply to the practices of third-party companies or websites that we do not own or control, even if you access them through links on our website. We encourage you to review the privacy policies of any third-party services you use.

3. Information We Collect

We collect various types of information to provide and improve our food services. The categories of personal information we collect are described below.

3.1 Personal Identification Information

When you place an order, create an account, or contact us, we may collect the following personal identification information:

• Full name – to identify you and personalize your experience
• Email address – to send order confirmations, receipts, and communications
• Phone number – to contact you regarding your order or delivery
• Billing and delivery address – to process and fulfill your food orders
• Date of birth – where applicable for age verification or loyalty program benefits
• Username and password – if you create an account on our platform

3.2 Payment and Financial Information

When you make a purchase or payment through our website, we collect necessary payment information. Please note that full payment card details (such as complete credit or debit card numbers) are processed by our third-party payment processors and are not stored directly on our servers. We may collect and retain:

• Partial payment card information (last four digits, card type, expiration date)
• Billing name and billing address associated with your payment method
• Transaction identifiers and order history
• Digital wallet identifiers (e.g., PayPal, Apple Pay)

3.3 Order and Transaction Data

We collect detailed records of your interactions and transactions with us, including:

• Items ordered, customizations, and special requests
• Order date, time, and frequency
• Delivery preferences and instructions
• Order status and fulfillment history
• Refund, return, or complaint records
• Customer feedback, reviews, and ratings

3.4 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage data through cookies, log files, and similar tracking technologies, including:

• IP address – to understand your approximate geographic location and ensure security
• Browser type and version – to optimize website rendering
• Operating system – to ensure compatibility
• Device type and identifiers – desktop, mobile, or tablet
• Pages visited – to understand how users navigate our website
• Time spent on pages – to identify popular content and areas for improvement
• Referring URLs – to understand how you arrived at our website
• Links clicked – to understand user engagement
• Search queries – if you use our internal search function

3.5 Location Data

With your consent or as necessary to provide delivery services, we may collect:

• Precise or approximate geographic location derived from your IP address
• Delivery address you provide when placing an order
• Location data from your device if you permit location access through your browser or our mobile-optimized website

3.6 Communications Data

When you contact us or communicate with us in any way, we may collect and retain:

• Contents of emails, messages, or other correspondence
• Records of phone calls (where permitted by law and after appropriate notice)
• Chat logs from customer support interactions
• Survey responses, feedback, and testimonials

3.7 Marketing and Preferences Data

We collect information about your preferences, including:

• Communication preferences (email, SMS, push notifications)
• Dietary preferences and food interests (if voluntarily provided)
• Marketing opt-in and opt-out records
• Loyalty program participation and rewards history

3.8 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms if you connect your account or log in via social sign-on
• Food delivery platform partners
• Analytics and advertising partners
• Payment processors confirming transaction status

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Order Processing and Service Delivery

• To receive, process, and fulfill your food orders
• To coordinate delivery or pickup arrangements
• To process payments and issue receipts or invoices
• To communicate order status updates, delays, or issues
• To manage returns, refunds, or complaints

4.2 Account Management

• To create and manage your account on our platform
• To authenticate your identity and ensure account security
• To provide you with access to your order history and preferences
• To administer loyalty programs or reward schemes

4.3 Customer Support

• To respond to your inquiries, questions, and support requests
• To resolve disputes or complaints efficiently
• To improve our customer service quality

4.4 Analytics and Website Improvement

• To analyze how users interact with our website and services
• To identify popular menu items, pages, and features
• To detect and fix technical issues or errors
• To make improvements to our website, menu, and user experience
• To conduct market research and business intelligence activities

4.5 Marketing and Promotional Communications

With your consent where required by applicable law, we may use your information to:

• Send promotional emails, newsletters, or SMS messages about new menu items, special offers, and discounts
• Personalize marketing content based on your order history and preferences
• Conduct sweepstakes, contests, or promotional campaigns
• Deliver targeted advertisements on our website and third-party platforms

You may opt out of marketing communications at any time by following the unsubscribe instructions in any promotional email or by contacting us at [email protected].

4.6 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations
• To enforce our Terms of Service and other agreements
• To detect, prevent, or investigate fraud, security incidents, or illegal activity
• To protect the rights, property, and safety of Dions, our customers, and the public
• To respond to valid legal requests, court orders, or government investigations

4.7 Business Operations

• To manage our business operations and internal administration
• To conduct audits and financial reporting
• To plan and execute corporate transactions such as mergers or acquisitions

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, such as maintaining your shopping cart and session data. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Used to collect anonymous data about how visitors use our website, helping us improve performance and content.
• Functional Cookies: Used to remember your preferences, such as language settings, delivery address, or saved favorites.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements relevant to your interests, both on our website and on third-party platforms.
• Third-Party Cookies: Placed by third-party services we use, such as Google Analytics, Facebook Pixel, or payment processors.

5.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse some or all cookies, or to alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy available on our website at eatdions.click.

5.3 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Our website currently does not respond to DNT signals in a standardized way, as there is no industry-wide consensus on how to interpret such signals. However, you may use the cookie management tools described above to limit tracking.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering our services. These providers may access your personal information only to perform specific functions on our behalf and are contractually obligated to protect your data. Categories of service providers include:

• Payment processors – to securely process your transactions (e.g., Stripe, PayPal)
• Delivery and logistics partners – to coordinate the delivery of your food orders
• Cloud hosting and IT infrastructure providers – to store and manage our data securely
• Email and SMS marketing platforms – to send you communications and promotions
• Analytics providers – such as Google Analytics, to analyze website performance
• Customer support platforms – to manage support tickets and inquiries
• Fraud prevention services – to detect and prevent fraudulent activity

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or other contractual rights
• Protect and defend the rights, property, or safety of Dions, our employees, customers, or others
• Detect, prevent, or address fraud, security issues, or technical problems
• Respond to lawful requests from public authorities, including law enforcement agencies

6.3 Business Transfers

If Dions is involved in a merger, acquisition, asset sale, reorganization, or other business transaction, your personal information may be transferred to the successor entity as part of that transaction. We will notify you via prominent notice on our website or by email if such a transfer occurs and your data becomes subject to a materially different privacy policy.

6.4 With Your Consent

We may share your personal information with third parties for purposes not described in this policy when we have obtained your explicit consent to do so.

6.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, marketing, or other business purposes.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment processors.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions.
• Password Security: User account passwords are stored using strong cryptographic hashing methods.
• Regular Security Assessments: We conduct periodic reviews of our security practices and infrastructure.
• Incident Response Plans: We maintain procedures to respond to data breaches or security incidents promptly.
• Employee Training: Our staff receive training on data protection and privacy best practices.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including applicable state data breach notification laws.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When your personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

9. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights as required by applicable law.

9.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (such as information needed to complete a transaction, comply with a legal obligation, or detect security incidents).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information, but you may still exercise this right by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation, health data, or financial information) to only those purposes necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will not receive lower quality service, higher prices, or be denied goods or services as a result of exercising your rights.
• Right to Data Portability: Where technically feasible, you have the right to receive a copy of your personal information in a structured, machine-readable format.

9.2 General Privacy Rights (All US Residents)

Regardless of your state of residence, you have the following rights with respect to your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: Subject to legal requirements, you may request the deletion of your personal information.
• Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

9.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: eatdions.click

We will respond to your verifiable consumer request within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request. This may involve asking you to confirm information we already have on file about you.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written permission from you or a valid power of attorney, and we may require you to verify your identity directly with us.

10. Children's Privacy

In accordance with the Children's Online Privacy Protection Act (COPPA) and our own policies, we do not intentionally collect, use, or disclose personal information from children under the age of 13. Our website and food ordering services are intended for adults aged 18 and older.

If you are under 18 years of age, you may not use our website or services or provide any personal information to us. If you are a parent or guardian and believe your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will take prompt steps to delete such information from our systems.

11. International Data Transfers

Dions is based in the United States, and our primary data processing activities take place within the United States. However, some of the third-party service providers we use may process or store your data in servers located in other countries.

If we transfer your personal information to recipients outside the United States, we ensure that appropriate safeguards are in place to protect your information and that such transfers comply with applicable US privacy laws. These safeguards may include:

• Transferring data to countries recognized as providing adequate levels of data protection
• Using contractual agreements with recipients that require them to protect your data
• Implementing other legally recognized transfer mechanisms as appropriate

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to the United States and other countries where our service providers operate, which may have different data protection laws than your jurisdiction.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Dions. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the privacy practices or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

Examples of third-party services that may be integrated into our platform include:

• Google Analytics (website analytics)
• Social media platforms (Facebook, Instagram, Twitter/X)
• Payment processors (Stripe, PayPal, Square)
• Food delivery aggregators
• Customer review platforms

13. How to File a Privacy Complaint

If you have concerns or complaints about how we handle your personal information, we encourage you to first contact us directly so that we can address your concerns promptly and effectively.

13.1 Contact Us First

Please reach out to our privacy team at:

• Email: [email protected]
• Subject Line: Privacy Complaint / Privacy Inquiry

We will acknowledge receipt of your complaint within 5 business days and aim to provide a substantive response within 30 days.

13.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response or believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant regulatory authority:

• For California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office. More information is available at cppa.ca.gov.
• For All US Residents: You may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive practices at ftc.gov or by calling 1-877-382-4357.
• For Food Safety and Consumer Complaints: You may also contact your state's Attorney General's Office or consumer protection agency for matters relating to food services and consumer rights.

14. Automated Decision-Making and Profiling

We may use automated processing of your personal information in limited circumstances, such as to detect fraudulent transactions, personalize menu recommendations, or optimize marketing campaigns. Where automated decision-making may produce significant effects on you, you have the right to request human review of such decisions by contacting us at [email protected].

15. Your Choices and Opt-Out Options

We provide you with meaningful choices regarding your personal information:

• Marketing Emails: Click the "Unsubscribe" link in any marketing email, or contact us at [email protected]. Please allow up to 10 business days to process your request.
• SMS/Text Messages: Reply "STOP" to any marketing text message or contact us directly.
• Cookies: Manage your cookie preferences through your browser settings or our cookie consent tool.
• Account Information: Update your account details, communication preferences, and saved information by logging into your account on our website.
• Account Deletion: Request deletion of your account and associated personal information by emailing [email protected].
• Interest-Based Advertising: Opt out of interest-based advertising through the Network Advertising Initiative (NAI) opt-out tool at optout.networkadvertising.org or the Digital Advertising Alliance (DAA) at optout.aboutads.info.

16. State-Specific Privacy Rights

In addition to California privacy rights under the CCPA/CPRA, residents of other US states may have additional privacy rights under their respective state laws. We are committed to complying with applicable state privacy legislation, including but not limited to:

• Virginia Consumer Data Protection Act (VCDPA)
• Colorado Privacy Act (CPA)
• Connecticut Data Privacy Act (CTDPA)
• Utah Consumer Privacy Act (UCPA)
• Texas Data Privacy and Security Act (TDPSA)

If you are a resident of one of these states and wish to exercise your applicable privacy rights, please contact us at [email protected], and we will respond in accordance with the applicable laws of your state.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website at eatdions.click with a revised "Last Updated" date
• Sending you an email notification if the changes are material and we have your email address on file
• Displaying a prominent notice on our website

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

18. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us using the details below. We are committed to addressing your privacy concerns in a timely and respectful manner.

When contacting us for privacy-related matters, please include the following information to help us process your request efficiently:

• Your full name and email address associated with your account
• A clear description of your request or concern
• The specific right you wish to exercise (if applicable)
• Your state of residence (for applicable state-specific rights)